Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Contact details (name, email address, phone number, address)

• Booking details (trip selection, payment history, travel preferences)

• Health or dietary information (only where necessary for safety, travel arrangements, or special requests)

• Payment details (processed securely via third-party payment providers; we do not store full card information)

b. Account Information

• Username, password, and profile preferences (if you create an account with us)

c. Usage Information

• Browsing data (pages visited, time spent, referral links)

• Device and technical information (IP address, browser type, operating system, device type)

• Cookies and tracking data (see Section 7 below)
   

2. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: e.g. for newsletters or marketing communications.

• Contractual necessity: e.g. to process bookings, payments, or trip arrangements.

• Legal obligation: e.g. compliance with accounting or immigration requirements.

• Legitimate interests: e.g. to improve services, ensure site security, or prevent fraud (balanced against your rights).
   

3. How We Use Your Information

We use your information to:

• Provide and manage your booking, travel, and retreat experience

• Personalize your experience and tailor services to your preferences

• Communicate with you about your trip, account, or support inquiries

• Process payments securely and prevent fraudulent transactions

• Send newsletters, promotions, or offers (only if you opt in)

• Improve our website, products, and services through analytics

• Comply with legal and regulatory obligations
   

4. Information Sharing

We only share your data when necessary:

• Trip Hosts, Guides & Instructors: to ensure safe and effective retreat delivery (e.g. dietary needs, emergency contacts).

• Third-Party Suppliers: such as hotels, transport providers, and payment processors, for the purpose of fulfilling your booking.

• Service Providers: IT support, website hosting, analytics, or marketing tools.

• Legal Authorities: where required by law, regulation, or legal process.

• International Transfers: if data is transferred outside the UK/EU/Hong Kong, we use appropriate safeguards (e.g. Standard Contractual Clauses).

We never sell your personal data to unrelated third parties.
 

5. Your Rights

You have the following rights under GDPR and PDPO (subject to applicable exemptions):

• Access: Request a copy of your personal data.

• Correction: Rectify inaccurate or incomplete information.

• Erasure: Request deletion of your personal data, where legally permissible.

• Restriction: Ask us to limit processing in certain circumstances.

• Data portability: Receive your data in a structured, machine-readable format.

• Objection: Opt out of direct marketing or certain types of processing.

• Withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at: feelgood@breathesweatlove.com.
 

6. Data Security & Retention

• We use appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

• Sensitive data (e.g. health or payment info) is encrypted and shared only on a strict need-to-know basis.

• We retain personal data only as long as necessary for the purpose collected, to meet legal obligations, or resolve disputes.
   

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze performance, and deliver relevant content.

Types of cookies we use:

• Essential cookies: Required for site functionality (e.g. secure checkout, login).

• Analytics cookies: Help us understand how visitors use our site so we can improve it.

• Preference cookies: Store your language, region, or site settings.

• Marketing cookies: May be used (with your consent) to show you tailored offers or ads.

Your choices:

• On your first visit, you’ll see a cookie banner giving you the option to accept or manage cookies.

• You can withdraw consent or adjust preferences anytime in your browser settings.

• Please note: disabling cookies may limit some features of our site.
   

8. Children’s Privacy

Our services are intended for adults aged 18+ only. We do not knowingly collect data from children. If we learn we have done so, we will delete it promptly.
 

9. Updates to This Policy

We may update this Privacy & Cookie Policy occasionally to reflect changes in laws, technology, or our practices. We encourage you to check this page regularly for updates. The “Last Updated” date will always be shown at the top.
 

10. Contact Us

If you have questions, concerns, or requests about this Privacy & Cookie Policy, contact us at:

📧 feelgood@breathesweatlove.com
🌐 [www.breathesweatlove.com]